Blizzard's shift to using AI in various departments isn't new overall, but it's starting to feel like the AI used is becoming progressively worse, and World of Warcraft is feeling the impact more than other titles right now. If you frequent the forums, you'll find regular posts about the poor customer service in Blizzard games now, not just WoW, but it's starting to be worse than normal, especially with the responses that players are receiving to various tickets they put in for help that they end up not receiving.
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