After years of government failures, an angry Congress confronted the federal bureaucracy. The much-criticized bureaucracy used archaic technology and was badly behind on its business. Many employees didn’t even bother to show up to work in person. Congress and the nation were ready for a thorough overhaul of the executive branch. The year was 1887.
Just as the late Gilded Age bureaucracy was failing to adapt to the industrial age, today’s bureaucracy is proving itself inadequate for the...
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