Google Home users say their smart home devices are 'deteriorating'

A number of Reddit users say that Google’s smart home ecosystem is falling apart — another casualty of what’s been dubbed "enshittification." A July 21 Reddit thread has drawn hundreds of comments from users venting about how unreliable Google Home smart speakers and hubs have become in recent years.

"We had a good run with Google Home, but it’s been on its way out for almost two years," one user wrote. "I only try to do the very basics with mine now, and I’m happy to have lighting, outlets, and inaccurate weather."

Other Redditors echoed these frustrations: voice commands being misheard, delayed responses, multi-room speaker setups breaking, and basic functionality deteriorating. Features that once "just worked" now frequently don’t.

So what’s going wrong?

Aging hardware could be to blame for some user complaints. In April, Google officially dropped update support for its first- and second-generation Nest thermostats to focus on newer models. Around the same time, it also cut off support for third-party smart displays. Another theory points to Google’s increasing reliance on AI in the smart home experience — particularly how large language models like Gemini are less adept at understanding context.

In response to Mashable's questions, a Google representative pointed us to an X post by Anish Kattukaran, Chief Product Officer of Google Home and Nest, who responded directly to the complaints:

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Kattukaran added, "We hear you loud and clear and are committed to getting this right -- and making sure we have a long term solution that provides better reliability and capability. We have been actively working on major improvements for sometime and will have more to share in the fall."

For users watching their devices quietly degrade over time, their concern is clear: what was once a reliable smart home platform now feels like a slow, silent phase-out.

"The best example of this, for me, is asking ‘what’s this song?’ while I have music playing," one user explained. "Originally, the assistant understood I was listening to music and would tell me what was playing. After some backend change years ago, it just started telling me that ‘This Song’ is a track by George Harrison."

That shift reflects a known weakness in modern large language models like Gemini: limited context windows, which restrict their ability to handle ongoing, situational interactions.

"I guarantee they’ll shove Gemini into all the existing Google Home things," another user complained. "And then instead of 25% of the time getting an error, you’ll get ‘I’m sorry but I’m just a large language model and cannot support that feature yet’ 60% of the time."